Best 'Dam' Alpaca Ranch, LLC - Purchase Terms & Conditions

Payment Terms
We accept Visa, Mastercard, and Discover. Orders may be taken via on-line, fax or phone. Purchases from this site are not subject to sales tax unless the billing and/or shipping address given is within the state of Colorado. This policy is subject to change at anytime based on e-commerce laws, rules, and regulations. A 7.9% sales tax will be added to Elbert County, CO orders and a 2.9% State tax charged to other CO orders outside of Elbert County. Shipping is based on weight. We reserve the right, at any time after receipt of your completed order, to accept or decline processing the order for any reason. If we are unable to verify credit card information, the order will be declined.

Shipping Terms
All orders shipped via USPS First Class Air within 2-3 business days after the order is received unless the item is on backorder or temporarily out of stock. Overnight & 2-Day Priority are available at an extra charge (based on weight). International orders are extra, please email before placing your order to get shipping rates. Otherwise, you will be invoiced separately through PayPal for the additional postage due which must be paid before item(s) ship.

Returns, Guarantees & Warrantees
All items authorized for return must be returned to us in exactly the same manner they were received by you. In other words, all items authorized for return must be returned in their original condition. Original condition means that the cellophane package enclosing the clothing must not be opened, cut, torn, written on or tampered with in any way. Any label must remain intact. No Exceptions! Returns or exchanges must be done within 60 days of original order date. Otherwise, the credit card can not be credited.

Customer must pay all costs related to return shipping. For your protection, we strongly urge you to ship your return using a traceable carrier such as UPS or FedEx to verify receipt of the return. It is your responsibility to ensure the secure packaging of returned merchandise to prevent any damage during the shipping process. We will not be liable for any costs associated with the damage or loss of any returned merchandise during transit.

It's important to include a copy of your order's original packing slip with your return shipment. Claims to return merchandise must be made within 7 days of receipt of shipment. All returns must be received within 30 days from the date the product was delivered to you.
If your return is in compliance with the above rules, kindly ship your package to the following address: Best Dam Alpaca Ranch, 1051 Stage Run Trail, Elizabeth, CO 80107

It is recommended that all your alpaca products be hand washed or on the gentle cycle in the washing machine. Never use Woolite...only a mild detergent. Hang dry or lay flat on a drying rack. Can be put in the dryer on "delicate" but not recommended. Keep your slippers looking nice and fluffy by GENTLY brushing them with a fine toothed metal dog brush or flicker brush.

Other Terms & Conditions
Email us if you wish to be added to our mailing address for discount coupons for items in our farm store.